Privacy & Policy

SolarGEM is a UK-based solar energy company specialising in the supply and installation of solar panel systems, battery storage solutions, and solar & battery combination packages for residential properties across the United Kingdom.

This Privacy Policy explains how SolarGEM collects, uses, stores, and protects your personal data when you use our website, request a free survey, or engage with our services.

When you interact with SolarGEM — through our website, free survey form, or direct contact — we may collect the following:

• Full name and contact details (phone number, email address)
• Home address and property information for survey purposes
• Details about your current energy usage and electricity bills
• Roof type, orientation, and property access information
• Financial information if you enquire about our funding options
• Communication records including emails, calls, and form submissions
• Website usage data including IP address, browser type, and pages visited

We use your personal data solely to provide and improve our solar installation services:

• Process and respond to your free survey or quote requests
• Arrange and conduct home surveys at a time convenient for you
• Provide a fixed-price, transparent installation quote
• Schedule and carry out your solar panel or battery installation
• Process payments and arrange flexible funding options
• Send relevant updates about your installation or aftercare
• Comply with MCS, NAPIT, and EPVS accreditation requirements
• Improve our website and overall customer experience

Under the UK GDPR and the Data Protection Act 2018, we process your personal data on the following lawful bases:

• Contract: To fulfil our agreement to survey your home and install solar systems
• Consent: When you submit our free survey form or contact us directly
• Legitimate Interests: To improve our services and communicate relevant updates
• Legal Obligation: To meet our MCS and NAPIT certification requirements

Our website uses cookies to improve your browsing experience and understand how visitors interact with our content.

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand which pages are most visited
• Marketing cookies: Allow us to show relevant ads on other platforms

We only share your personal data with trusted third parties where necessary to deliver our services:

• Installation partners: Qualified engineers and installation teams
• MCS & NAPIT: For accreditation registration of your installation
• Funding providers: If you apply for flexible payment options
• IT & CRM providers: Secure platforms used to manage customer records
• Legal & regulatory bodies: When required by UK law

All third parties we work with are required to handle your data securely and in compliance with UK GDPR.

We retain your personal data only for as long as necessary to fulfil the purpose it was collected for:

• Customer and installation records: up to 7 years (warranty & legal compliance)
• Survey and quote enquiries (not converted): up to 12 months
• Marketing communications: until you unsubscribe or withdraw consent
• Website analytics data: up to 26 months

After these periods, your data is securely deleted or anonymised.

Under UK GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the data we hold about you
• Right to Rectification: Ask us to correct inaccurate information
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Ask us to limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: At any time, without affecting past processing

Keeping your data safe is a priority at SolarGEM. We implement appropriate technical and organisational measures including:

• Secure encrypted storage of all customer records
• Restricted access — only authorised staff can view your data
• Regular security reviews of our systems and processes
• Secure encrypted data transmission (SSL/HTTPS) on our website

In the unlikely event of a data breach, we will notify you and the ICO as required by law.

If you are unhappy with how we have handled your personal data, please contact us first so we can resolve the issue directly.

If you remain unsatisfied, you have the right to lodge a complaint with the UK's data protection authority:

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or best practices. When we make significant changes we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information.